Operations Manager - Luxury Hospitality (Ubud, Bali)

Join Bhuwana Ubud Hotel, a premier luxury destination in the heart of Bali, as our Operations Manager. This is a unique opportunity to lead and elevate the guest experience in one of Indonesia’s most iconic hospitality settings. As the backbone of our daily operations, you will ensure seamless coordination across all departments, from front office to housekeeping, to maintain the highest standards of service and guest satisfaction.

With a rich history spanning over two decades, Bhuwana Ubud Hotel has become synonymous with luxury and authenticity. Nestled in the heart of Ubud, our hotel offers an unparalleled blend of traditional Balinese culture and modern comforts. We are looking for a dynamic and experienced Operations Manager to join our team and help us continue our legacy of excellence.

In this role, you will oversee daily operations, manage staff, and implement efficient systems to enhance productivity and guest satisfaction. You will work closely with the hotel management team to ensure that all aspects of the hotel run smoothly, from guest check-ins to event planning. This is your chance to make a significant impact on the hospitality industry and leave a lasting impression on our guests.

📋 Tanggung Jawab Pekerjaan

• Oversee and coordinate daily hotel operations, including front office, housekeeping, food and beverage, and event planning.
• Manage and mentor a team of operational staff to ensure high standards of service and guest satisfaction.
• Implement and maintain efficient systems and protocols to enhance productivity and operational efficiency.
• Monitor and analyze performance metrics to identify areas for improvement and implement corrective actions.
• Ensure compliance with health and safety regulations, as well as industry standards and best practices.
• Work closely with the hotel management team to develop and execute strategic initiatives to drive business growth and guest satisfaction.
• Handle and resolve guest complaints and issues in a timely and professional manner.
• Stay updated on industry trends and best practices to continuously improve operational processes.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Hospitality Management, Hotel Administration, or a related field.
• Minimum of 5 years of experience in a senior operations management role within the hospitality industry.
• Proven track record of successfully managing hotel operations and staff.
• Strong leadership and communication skills, with the ability to inspire and motivate a team.
• Excellent problem-solving and decision-making skills.
• Proficiency in English, both written and spoken.
• Familiarity with hotel management software such as PMS (Property Management System) and ERP (Enterprise Resource Planning) systems.
• Certification in hospitality operations or a related field is a plus.

🛠️ Keahlian

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